Privacy policy

Last updated: February 9, 2026

OVERVIEW

Hadava operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide customers with a curated shopping experience. Hadava is a brand operated by Silenti Ltd., with its registered address at ul. Han Kubrat 1, 4000, Plovdiv, Bulgaria.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection and processing of personal information.

By accessing or using any part of the Services, you acknowledge that you have read and understood this Privacy Policy.

1 – PERSONAL INFORMATION WE COLLECT

When we use the term “personal information”, we mean information that identifies, relates to, describes, or can reasonably be linked to you. Personal information does not include data that has been anonymized or de-identified.

Depending on how you interact with the Services, we may collect the following categories of personal information:

  • Contact information, including your name, billing address, shipping address, email address, and phone number.

  • Payment and transaction information, including payment method, transaction details, order history, refunds, and confirmations (payment card details are processed securely by payment providers).

  • Account information, such as login credentials, preferences, and settings if you create an account.

  • Shopping activity, including items viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled.

  • Communications, including messages sent to us through customer support or other channels.

  • Device and technical data, such as IP address, browser type, device identifiers, and network information.

  • Usage data, including how and when you interact with the Services.

2 – SOURCES OF PERSONAL INFORMATION

We collect personal information from the following sources:

  • Directly from you, when you place an order, create an account, contact us, or otherwise provide information.

  • Automatically, through your use of the Services, including via cookies and similar technologies.

  • From service providers, when they process personal information on our behalf to support the Services.

  • From third parties, such as marketing or analytics partners, where permitted by law.

2 – HOW WE USE YOUR PERSONAL INFORMATION

We use personal information for the following purposes:

2.1 – PROVIDING AND IMPROVING THE SERVICES

To process orders and payments, manage accounts, fulfill deliveries, handle returns and exchanges, remember preferences, enable reviews, and improve functionality and user experience.

2.2 – MARKETING AND COMMUNICATIONS

To send marketing and promotional communications where permitted by law, including emails about products, updates, or offers. You may opt out of marketing communications at any time.

2.3 – SECURITY AND FRAUD PREVENTION

To protect accounts, transactions, and systems; detect and prevent fraud, abuse, or unauthorized access; and maintain the integrity of the Services.

2.4 – CUSTOMER SUPPORT

To respond to inquiries, provide assistance, and maintain our relationship with you.

2.5 – LEGAL AND COMPLIANCE PURPOSES

To comply with applicable laws, respond to lawful requests, enforce our Terms and policies, and protect our rights and interests.

3 – HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information in the following circumstances:

  • With service providers who perform services on our behalf, such as payment processing, hosting, analytics, customer support, shipping, and IT services.

  • With marketing and advertising partners, where permitted by law, to deliver relevant communications or advertisements.

  • With affiliates, within our corporate group, for internal business purposes.

  • With authorities or legal parties, when required to comply with legal obligations or protect rights, safety, or property.

  • In connection with business transactions, such as mergers, reorganizations, or asset sales.

We do not sell personal information.

4 – THIRD-PARTY WEBSITES AND LINKS

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of third-party sites. We encourage you to review their privacy policies before providing personal information.

5 – CHILDREN’S DATA

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us so we can delete it.

6 – SECURITY AND DATA RETENTION

We implement reasonable technical and organizational measures to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

7 – YOUR RIGHTS AND CHOICES

Depending on your location, you may have the following rights:

  • Right to access your personal information.

  • Right to correct inaccurate personal information.

  • Right to delete personal information, subject to legal exceptions.

  • Right to data portability, where applicable.

  • Right to object to or restrict processing in certain circumstances.

  • Right to withdraw consent, where processing is based on consent.

You may exercise your rights by contacting us. We may need to verify your identity before fulfilling your request.

We will not discriminate against you for exercising your rights.

8 – INTERNATIONAL TRANSFERS

Your personal information may be transferred to and processed in countries outside your country of residence. Where required, we rely on appropriate safeguards, such as standard contractual clauses or adequacy decisions, to protect your data.

9 – CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last updated” date will be revised accordingly. Where required by law, we will provide additional notice.

10 – CHANGES TO THIS PRIVACY POLICY

If you have any questions about this Privacy Policy, our privacy practices, or wish to exercise your rights, please contact us.